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Privacy Policy

At Endive Media Private Limited, we take the privacy and protection of your data very seriously. Safeguarding your personal and professional information is one of our highest priorities. We follow strict internal processes and maintain a secure digital infrastructure to prevent unauthorized access, misuse, or spam-related activity.

We do not share, sell, or disclose your information to any third party unless we receive your explicit permission or are required to do so by law.

You may connect with us for any digital services via phone, email, or through our website www.endivemedia.com for further information or queries.

Information We Collect & How We Use It

We securely store only the information necessary to improve your experience and enhance our products and services. In certain cases, and only with your consent, we may use your information for purposes such as:

  • Conducting market research
  • Contacting you regarding service updates
  • Understanding your preferences to deliver tailored services

We may reach out to you via phone, email, or other communication channels if we require additional details relevant to ongoing or future projects.

We also analyze website traffic and page interactions to improve the performance of our website and optimize the user experience. This data is used strictly for internal purposes and is never shared externally without your approval.

Your Control Over Your Information

You retain full control over the information you share with us. We do not request or collect any data beyond what you voluntarily provide. You may choose to restrict or limit the use of your personal information at any time.

If you contact us through email or other written communication, we assure you that your information will not be leased, distributed, or shared without your explicit consent.

You may request details of the personal data we hold about you in accordance with applicable data protection laws. A minimal fee may apply depending on statutory requirements.

If you believe any information we hold is inaccurate or incomplete, please inform us at the earliest. We will promptly update or correct the details as required.

Refund Policy – Endive Media Private Limited

At Endive Media Private Limited, we are committed to delivering high-quality services and ensuring client satisfaction. However, we understand that there may be situations where a refund is required. Our refund policy is outlined below:

Refund Eligibility

Refund requests may be considered under the following conditions:

  • The request is submitted within 7 days of payment for services that have not yet started.
  • The request concerns a material breach of agreed terms and conditions.

Non-Refundable Services

Certain services are non-refundable, including but not limited to:

  • Services, deliverables, or products already completed as per the agreed scope.
  • Custom design or development work that has commenced or been completed.

Refund Request Process

To request a refund, please contact us via email or our website’s contact form, providing:

  • Your order or transaction ID
  • The reason for requesting a refund
  • Supporting documents or evidence, if applicable

Review & Processing

Once we receive your request, our team will:

  • Review the details
  • Determine if the request meets refund eligibility criteria
  • Process approved refunds within 14 business days

Refund Method

Approved refunds will be issued to the original payment method used at the time of the transaction.

Partial Refunds

In certain cases, a partial refund may be issued based on the amount of work completed up to the point of cancellation. This decision will be evaluated case by case.

No Refunds for Completed Work

Once a project has been fully delivered and accepted, refunds will not be issued for work already completed.

Changes & Cancellations

For any changes or cancellations after payment, please refer to our Project Changes & Cancellation Policy or contact our support team.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or Refund Policy, please contact us at:

Call: +91 124 4118270
Email: [email protected]
Location: SCF 45, Vyapar Sadan, Sector 14, Gurgaon, Haryana 122001

This Privacy Policy was last updated on 17/10/2024.